Effective Negotiation and Conflict Resolution
The ability to negotiate and resolve conflict is critical to success – for the individual and for his/her company. Whether the goal is improved relations with customers, better group decisions, more efficient use of resources, or more productive teamwork, conflict resolution and negotiation play key roles.
Individuals in business today must learn how to get – for themselves and their companies – what they want and need, while maintaining positive, productive relationships in the process. Based on the proven principles of Fisher and Ury, in their groundbreaking book, Getting to Yes, this workshop will help participants learn to negotiate over the ever-diminishing resources of money, time, and talent.
This workshop is highly interactive and provides ample opportunity to practice on case studies and real situations.
Key Learning Areas:
The principles of negotiation
Negotiation styles
Analyzing individual strengths and limitations
The negotiation process
Planning for a negotiation
Sources of power in negotiations
Understanding needs and wants
Evaluating concessions
Looking at alternatives and options
Bringing closure to the process
Copyright © 2002 Dr. Sara Zeff Geber, Ph.D.